Digital Banking On the Go

  1. Search for “First Service Credit Union” in the App Store or Google Play on your mobile device.
  2. Choose the “FSCU Mobile Banking” app and select "Download."
  3. Once the app is installed, open it.
  4. Log in using the credentials you established when you created your digital banking account.

** If you need to switch to the Classic Mobile Banking experience, please follow the following steps:

  1. Open the app you’ve already installed on your phone.
  2. You will be prompted to log in. Below are what each app’s login screen looks like:
     
    Kony Trial app home screen
    Classic Mobile Banking app home screen
  3. Search for “First Service Credit Union” in the App Store or Google Play on your mobile device OR click here to download the app directly:
    DOWNLOAD FROM THE APP STORE
    DOWNLOAD FROM THE GOOGLE PLAY STORE
  4. Choose the “FSCU Mobile Banking” app and select "Download."
  5. Once the app is installed, open it.
  6. Log in using the credentials you established when you created your digital banking account. If you have never used the Classic Digital Banking Experience before, you will need to select “Not enrolled? Sign up now” and follow the prompts to create your account.
  1. Navigate to the FSCU.com home page.
  2. Click “Enroll Now” at the bottom of the digital banking login form.
  3. To begin the registration process, enter your full Social Security number and date of birth. Read the Online Banking Agreement & Disclosures and type “Yes” to accept. Then click the “Start” button.
  4. Select your method of receiving your one-time passcode.
  5. Enter your one-time passcode when received
  6. Set up your username and password.
  7. Set up your security questions.
  8. Choose your security phrase and image.
  9. Choose the accounts and loans you would like to see in online banking and click the "Finish" button at the bottom of the screen to complete the registration process.
  1. Log in to digital banking
  2. Under the Accounts tab, select “Create New Account.”
  3. On this screen, use the drop-down menu to select the account from which you would like to open another account from.
  4. The following screen allows you to choose the type of account that you would like to open.
  5. To select an account type, click on the “Choose” link to the left of the account name.
  6. You may now set up the amount, account name, and funding account information.
  7. Click “Next” and you will be taken to a summary of your request.
  8. To complete the process, select the “Confirm Funding of New Account” button.
  1. Log in to the mobile banking app.
  2. Tap on “Mobile Deposit.”
  3. Read the endorsement requirements and then tap “OK.”
  4. Choose the account you would like to deposit the check into.
  5. Enter the amount of the check.
  6. Take a picture of the front and back of the check and then tap “Submit.”

Account Access, Setup, and Management

  1. Navigate to the FSCU.com home page.
  2. Click “Enroll Now” at the bottom of the digital banking login form.
  3. To begin the registration process, enter your full Social Security number and date of birth. Read the Online Banking Agreement & Disclosures and type “Yes” to accept. Then click the “Start” button.
  4. Select your method of receiving your one-time passcode.
  5. Enter your one-time passcode when received
  6. Set up your username and password.
  7. Set up your security questions.
  8. Choose your security phrase and image.
  9. Choose the accounts and loans you would like to see in online banking and click the "Finish" button at the bottom of the screen to complete the registration process.
  1. Log in to digital banking
  2. Under the Accounts tab, select “Create New Account.”
  3. On this screen, use the drop-down menu to select the account from which you would like to open another account from.
  4. The following screen allows you to choose the type of account that you would like to open.
  5. To select an account type, click on the “Choose” link to the left of the account name.
  6. You may now set up the amount, account name, and funding account information.
  7. Click “Next” and you will be taken to a summary of your request.
  8. To complete the process, select the “Confirm Funding of New Account” button.
  1. Log in to digital banking like you normally would.
  2. Select “Alerts” in the primary navigation bar.
  3. Under the Alerts tab in the primary navigation bar, select “Add Alert” in the submenu.
  4. Choose the Alert Type from the available options and press the “Next” button.
  5. Follow the prompts to set Alert Details and Contact Info. Finalize your alert by pressing the “Save” button.
  1. Log in to digital banking from a web browser.
  2. Choose “Profile” in the Navigation bar.
  3. On this screen, you will see your user Information with an “Edit” button on the right side of the menu.
  4. Here you will see your Basic Sign In Info. Select “Edit” next to any field you’d like to update.

 

How to Log in If You Forgot Your Username

  1. Navigate to the Digital Banking login page
  2. Click on “Forgot Username?” at the bottom if you are unable to recall the Username for your account
        
  3. Verify your identity by entering the following information:
    1. Account Number
    2. Social Security Number
    3. Date of Birth
    4. Password
  4. Click “Start” after filling in the required information.
  5. Choose whether you’d rather receive your one-time passcode through text message or email to one of the contact methods you have on file.
  6. Enter the six-digit temporary passcode once you receive it.
  7. Your username will be displayed, and you can click “Sign In” the top of the screen to sign in.
  8. If you are locked out or have forgotten all of your sign-in information and need assistance, call 713-676-7777, Monday – Friday 7:30am – 5:00pm CST.

 

How to Log in If You Forgot Your Password

  1. Click on “Forgot Password?” at the bottom if you are unable to recall the password for your account.
  2. Verify your identity by entering the following information:
    1. Social Security Number
    2. Date of Birth
    3. Username
  3. Click “Start” after filling in the required information.
  4. Choose whether you’d rather receive your one-time passcode through text message or email to one of the contact methods you have on file.
  5. Enter the six-digit temporary passcode once you receive it.
  6. Follow the prompts to set up a new password.
  7. Click “Sign In” the top of the screen to log in using your new password.
  8. If you are locked out, call 713-676-7777, Monday – Friday 7:30am – 5:00pm CST.

 




**This can be completed on either desktop or mobile device.

  1. Log in to digital banking
  2. Click on “Profile” tab in the top navigation
  3. Under the “Profile” tab, select “Credentials."
  4. On this screen, you can set up and edit your “Basic Sign In Info” (such as username and password) as well as your security phrase, security picture, and security questions needed for multi-factor authentication.
  1. Log in to digital banking on your desktop environment.
  2. Choose “Profile” in the Navigation bar.
  3. Under the Profile tab, you will see “Profile History” in the submenu. Click here to view things like Sign In Attempts and updates to User Information.

 

  1. Log in to digital banking like you normally would.
  2. On the Account Summary page, click on the “Edit” button above the accounts area.
  3. Choose the account you’d like to update and change what’s written in the “Nickname” field. Press “Save” to update.
  1. Log in to digital banking as you normally would.
  2. Click on “Documents” in the main menu.
  3. Click on “Click to Add.”
  4. Fill out information about the document and attach the document by clicking “Browse” and attaching it from your computer.
  5. Click “Save.”
  1. Search for “First Service Credit Union” in the App Store or Google Play on your mobile device.
  2. Choose the “FSCU Mobile Banking” app and select "Download."
  3. Once the app is installed, open it.
  4. Log in using the credentials you established when you created your digital banking account.
  1. Open the app you’ve already installed on your phone.
  2. You will be prompted to log in. Below are what each app’s login screen looks like:

    Kony Trial app home screen
    Classic Mobile Banking app home screen
  3. ** If you need to switch to the Classic Mobile Banking experience, please follow the following steps:

  4. Search for “First Service Credit Union” in the App Store or Google Play on your mobile device OR click here to download the app directly:
    DOWNLOAD FROM THE APP STORE
    DOWNLOAD FROM THE GOOGLE PLAY STORE
  5. Choose the “FSCU Mobile Banking” app and select "Download."
  6. Once the app is installed, open it.
  7. Log in using the credentials you established when you created your digital banking account. If you have never used the Classic Digital Banking Experience before, you will need to select “Not enrolled? Sign up now” and follow the prompts to create your account.

Account Features and Extras

  1. Log in to digital banking like you normally would.
  2. Under the Accounts tab in the primary navigation bar, select “Rewards” in the submenu.
  3. On this screen you can see how many points you’ve earned, along with some background info about the rewards program.
  4. Click the “Go to Debit Rewards Portal” button to visit the online store where points may be redeemed for cash, gift cards, merchandise, and more.
  1. Log in to digital banking.
  2. Under the Loans tab in the primary navigation bar, select “Skip-a-Pay” in the submenu.
  3. Select the loan payment(s) you would like to skip. (If your loan is not eligible, click Request Assistance.)
  4. Read the terms and information about Skip-A-Pay and check the box to agree.
  5. Choose the account you would like to use to pay the $35 Skip-A-Pay fee.
  6. Review the loan payment and next payment due date, then select “Confirm Skip a Loan Payment.”
  1. Log in to digital banking.
  2. Under the Accounts tab in the primary navigation bar, select “Courtesy Pay” in the submenu. This appears all the way to the right of the submenu.
  3. On this screen you will see some background information about our Courtesy Pay program. At the bottom of the page, there will be a checkbox for eligible checking accounts. Select this checkbox to opt in or de-select this checkbox to opt out.
  4. Once you are confident that you have selected the corrected checkbox(es), press “Submit.”
  1. Log in to digital banking like you normally would.
  2. Under Deposit Accounts, select the option to “Modify overdraft protection” under the checking account you wish to protect.
  3. On this screen you will be given the option to link your checking account to a savings account or line of credit.
    1. If you accidentally overdraw your checking account, we automatically transfer the needed funds from your chosen account to cover the transaction.
    2. For this service, there will be a charge of $5.00 for each transfer.
    3. If you do not have an eligible savings account or line of credit, eligible checking accounts may still utilize our Courtesy Pay program.

  1. Log in to digital banking as usual.
  2. Open the Transfers tab.
  3. Click the “External Transfers” link.
  4. If you don’t already have an external account set up, click “Set Up Now.”
  5. If you already have an external account set up, click “Add External Account” to add another one.
  6. To complete this action, simply provide a nickname for the account, the routing number, and account number for the account. The sample check displayed shows where to find routing and account number. Then, check the type of account it is (savings or checking) and click “Next.”
  7. Confirm that the account information provided is correct and click “Save” to add that account.
  8. After this, we will begin a one-time validation of your external account by sending two micro deposits of less than a dollar to your external account. Look for two micro deposits in your external account within the following 1-2 business days and note the amounts. Once you receive them, come back to this page and click on the “Verify” link.
  9. Enter the amounts of each micro deposit and click “Confirm” to validate your external account. You will now be able to make transfers from that account.
  1. Once logged into digital banking, you will see an “Account Summary” screen.
  2. On the left side of the screen under “Account Summary” is an “Options” menu
  3. Click on the “Options” link and a menu will display.
  4. Select “Direct Deposit Form” option
  5. On the “Direct Deposit” screen, you can select the accounts and specify the “Deposit Percentage” amounts that you want deposited into the selected accounts.
  6. Select the “Next” button and you will be taken to a summary of your direct deposit request.
  7. To complete the process, select the “Confirm and Print Direct Deposit Form” button to complete and print the form.

On a Web Browser

  1. Click the "Documents" tab.
  2. Click "Request Online Statements."
  3. Check the box to accept the eStatement agreement.
  4. Click the "Submit" button

On a Web Browser

  1. Log in to digital banking as you normally would.
  2. Click on “Documents.”
  3. Click on “Electronic Statements.”
  4. Choose the account you would like to view statements for, then click “Next.”
  5. The following screen will appear with all of your statements available.
  6. To view an individual statement, click on the envelope next to the month you would like to see.
  7. To download your statement, click on the download button on the top right of the page.

On Mobile

  1. Log in to the mobile app as you normally would.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Electronic Statements.”
  5. Choose the account you want to view statements for, then tap “Next.”

On a Web Browser

  1. Log in to digital banking as you normally would.
  2. Click on “Documents.”
  3. Click on “Cancel Online Statements.”
  4. Check the account for which you want to receive paper statements and click “Next.”
  5. You have now successfully cancelled eStatements.

 

On Mobile

  1. Log in to the mobile app.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Cancel Electronic Statements.”
  5. Once you have read the opt-out and confirmed the accounts you would like to cancel eStatements for, tap “Next.”
  6. You have now successfully cancelled eStatements
  1. Log in to digital banking.
  2. Click on “Loans.”
  3. Click on “Loan Advance.”
  4. Choose the line of credit you would like to transfer from, the account you would like to transfer to which accounts you would like to transfer between, what amount you would like to transfer, and set the appropriate frequency. Click “Next” to proceed with your transfer.
  5. Review the information on the screen that follows, and if everything is correct, choose “Confirm Transfer” to complete your transfer.

Transferring Funds Between Accounts

  1. Log in to digital banking like you normally would.
  2. Navigate to “Transfers” in the primary navigation bar. 
  3. Under the Transfers tab, you will see options for the following:
    1. Transfers
    2. Scheduled Transfer
    3. Transfer to Member
    4. External Transfers
    5. Wire Transfer
    6. Transfer a Card Balance
    7. Request IRA Rollover

  4. Select “Transfers” and select which accounts you’d like to transfer between, what amount you’d like to transfer, and set the appropriate frequency. Press “Next” to proceed with your transfer.
  5. Review the information on the screen that follows, and if everything is correct, choose “Confirm Transfer” to complete your transfer.
  1. Log in to digital banking like you normally would.
  2. Navigate to “Transfers” in the primary navigation bar.
  3. Under the Transfers tab, select “External Transfers”.
    1. To complete an external transfer, you must first have at least one external account set up in digital banking. If you do not, or the account to which you’d like to transfer funds is not set up, you’ll need to select “Add External Account” on the External Accounts page.
    2. To complete this action, simply provide a nickname for the account, the routing number, and account number for the account. Press “Next” to proceed with your transfer and then confirm that the information you’ve provided is correct.
    3. After this, we will begin a one-time validation of your external account by sending two micro deposits of less than a dollar to your external account. Look for the two micro deposits in your external account within the following 1-2 business days and note the amounts. Once you receive them, come back to this page and click on the “Verify” link.
    4. Once you enter the amounts of each micro deposit and click “Confirm,” you will be able to make transfers from that account.

  4. Once you have the desired external account set up in digital banking, choose the account to which you would like to transfer funds and fill in the required information on the screen. Select “Next” to proceed with your transfer.
  5. Review the information on the screen that follows and if everything is correct, choose “Confirm Transfer” to complete your transfer.
  1. Log in to digital banking like you normally would.
  2. Navigate to “Transfers” in the primary navigation bar.
  3. Under the Transfers tab, select “Transfer to Member”.
  4. Set your transfer amount, from account, and designate the member account to which you’d like to transfer funds. Select “Next” to proceed with your transfer.
  5. Review the information on the screen that follows and if everything is correct, choose “Confirm Transfer” to complete your transfer.

Transfer to a Member

  1. Log in to digital banking from a web browser.
  2. Click on “Transfers” in the primary navigation bar.
  3. Select “Transfer to Member” in the Transfers submenu.
    1. Set your transfer amount, from account, and designate the member account to which you would like to transfer funds. Select “Next” to proceed with your transfer.
    2. Review the information on the screen that follows, and if everything is correct, choose “Confirm Transfer” to complete your transfer.

 

Transfer to a Non-member

  1. Log in to digital banking from a web browser.
  2. Click on “Bill Pay” in the primary navigation bar. This will open the Bill Pay system in a new tab or window.
  3. Select Pay a Person from the menu.
  4. From there, choose whether you would like to send the person an electronic payment or a check through one of the following methods:
    1. Email or Text Message – you enter the recipient’s email or phone number, and they will receive a message prompting them to provide their routing and account number. Then, they will receive an electronic payment within 1-2 business days.
    2. Direct Deposit – you enter the recipient’s routing and account number, and they will receive an electronic payment within 1-2 business days.
    3. Check – you provide the recipient’s account number, and they will be mailed a check within 5-7 business days.
  5. Follow the prompts for the chosen method to enter the required recipient information.
  1. Log in to digital banking like you normally would.
  2. Click on “Transfers” in the primary navigation bar.
  3. Under the Transfers tab, select “Wire Transfer.”
  4. Choose the account you’d like to transfer from, the amount you’d like to transfer, mark whether this is a domestic or foreign transfer, set your desired currency, and fill in the account information for the account to which you’d like to transfer funds. Select “Next” to proceed with your transfer.
  5. Review the information on the screen that follows and if everything is correct, choose “Confirm Transfer” to complete your transfer.

 

  1. Log in to digital banking.
  2. Navigate to “Transfers” in the primary navigation bar.
  3. Under the Transfers tab, select “Scheduled Transfer.”
  4. Select “Add Transfers” on this screen.
  5. Set the amount you’d like to transfer, the accounts you’d like to transfer between, and under the “Frequency” dropdown, choose have often you’d like the transfer to occur.
    • After setting your frequency, you should see a “Transfer Date” option appear, or possibly a “Start Date” and “End Date” depending on the nature of the frequency you choose.
    • Provide the date(s) you’d like for your transfer to be applied and select “Next” to proceed with your transfer.
  6. Review the information on the screen that follows and if everything is correct, choose “Confirm Transfer” to complete your transfer.
  1. Log in to digital banking like you normally would.
  2. Navigate to “Transfers” in the primary navigation bar.
  3. Under the Transfers tab, select “Scheduled Transfer”.
  4. If you see any existing Scheduled Transfers, to the left you should see a column labeled “Actions”.
  5. There is an icon under “Actions” that will cancel the transfer if pressed. Click on this icon to cancel your Scheduled Transfer.

 

  1. Log in to digital banking like you normally would.
  2. Navigate to “Loans” in the primary navigation bar.
  3. On this screen, you will see your current loan summary and are given a menu of actions to take under “What would you like to do?”
  4. After selecting “Make a Payment with a card,” you are taken to a screen to enter your credit card information, the amount that you are paying and select which loan to apply the payment to.


  1. Log in to digital banking.
  2. Navigate to “Transfers” in the primary navigation bar.
  3. Under the Transfers tab, select “Transfer a Card Balance”.
  4. Enter all of the required information and select “Next”.

On a Web Browser

  1. Log in to digital banking as you normally would.
  2. Click on “Transfers.”
  3. Click on “Request IRA Rollover.”
  4. Check the circle to choose whether you are interested in Rollover or Transfer and then click “Initiate Request.”

On Mobile

  1. Log in to the mobile app as you normally would.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Request IRA Rollover.”

Choose whether you are interested in Rollover or Transfer and then tap Submit.

  1. Log in to digital banking.
  2. Click on “Loans.”
  3. Click on “Loan Advance.”
  4. Choose the line of credit you would like to transfer from, the account you would like to transfer to which accounts you would like to transfer between, what amount you would like to transfer, and set the appropriate frequency. Click “Next” to proceed with your transfer.
  5. Review the information on the screen that follows, and if everything is correct, choose “Confirm Transfer” to complete your transfer.

Monitoring Account Activity

Once logged into digital banking, you will see an “Account Summary” screen. This page displays a summary of all “Deposit Accounts” and “Loan Accounts” Account Sub Totals and the “All Accounts Total” are listed in the far right column.

On a Web Browser

  1. Click the "Documents" tab.
  2. Click "Request Online Statements."
  3. Check the box to accept the eStatement agreement.
  4. Click the "Submit" button

On a Web Browser

  1. Log in to digital banking as you normally would.
  2. Click on “Documents.”
  3. Click on “Electronic Statements.”
  4. Choose the account you would like to view statements for, then click “Next.”
  5. The following screen will appear with all of your statements available.
  6. To view an individual statement, click on the envelope next to the month you would like to see.
  7. To download your statement, click on the download button on the top right of the page.

On Mobile

  1. Log in to the mobile app as you normally would.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Electronic Statements.”
  5. Choose the account you want to view statements for, then tap “Next.”

On a Web Browser

  1. Log in to digital banking as you normally would.
  2. Click on “Documents.”
  3. Click on “Cancel Online Statements.”
  4. Check the account for which you want to receive paper statements and click “Next.”
  5. You have now successfully cancelled eStatements.

 

On Mobile

  1. Log in to the mobile app.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Cancel Electronic Statements.”
  5. Once you have read the opt-out and confirmed the accounts you would like to cancel eStatements for, tap “Next.”
  6. You have now successfully cancelled eStatements

On a Web Browser

  1. Log in to Online Banking as you normally would
  2. Click on "Bill Pay" in the main menu
  3. A pop-up browser will open. Click on the pop-up browser
  4. Scroll to the bottom of the page and click on View History

On Mobile

  1. Log in to the mobile app as you normally would.
  2. Tap on sidebar menu on the top left.
  3. Tap on “Bill Pay.”
  4. Tap on “History.”
  1. Log in to digital banking.
  2. Under the Accounts tab, select “Dividend/Interest.”
  3. This page displays dividend/interest information for all of your accounts.
  1. Log in to digital banking.
  2. Navigate to “Loans” in the primary navigation bar.
  3. On this screen, you will see your current loan summary and are given a menu of actions to take under “What would you like to do?”.
  4. Select the “Make a Loan Payoff Inquiry” option.
  5. From this screen, select the loan and date that you would like payoff information for and press “Next” for payoff information.
  1. To view a mortgage, log in to digital banking.
  2. Your mortgage will be visible under the Loans and Credit Cards section under the Accounts Summary on the main page.
  3. To view a specific mortgage, click on your mortgage.
  4. To make a payment, you can either click “Make Payment” underneath the Description on the Account Summary, or you can click the Mortgage name and then click “Make Payment.”
  1. Once logged into digital banking, you will see an “Account Summary” screen.
  2. In the grey bar beneath the tabs, select the “Transactions” option from the menu.
  3. This screen displays all of your transaction history
  4. On the left side of the screen under “Transaction History” is an “Options” menu
  5. Click on the “Options” link and a menu will display.
  6. Select “Download as CSV” and the CSV will download onto your computer
  7. To find this file on your computer, search for a file labeled “Transactions.csv”
  1. Once logged into digital banking, you will see an “Account Summary” screen.
  2. On the left side of the screen under “Account Summary” is an “Options” menu
  3. Click on the “Options” link and a menu will display.
  4. Select “Download to Quicken- QFX” option
  5. On the “Download to Quicken” screen, you can select the dates and accounts to include in your file
  6. Select the “Download” button and a QFX file will be saved on your computer.
  1. Log in to digital banking.
  2. Under the Accounts tab, select “Checks.”
  3. This page displays all of the checks in your Transaction History.
  4. To search for a specific check, you can either use the Search Transactions bar or sort through the listed checks by either clicking on “Description/Notes”, “Date” or “Amount.”
  5. To view the check image, click “View Check” under the check description.
  6. You will then see a popup that displays the front and back images of the check and the option to print or close the popup.

Keeping Your Account Secure

  1. Log in to digital banking from a web browser.
  2. Choose “Profile” in the Navigation bar.
  3. On this screen, you will see your user Information with an “Edit” button on the right side of the menu.
  4. Here you will see your Basic Sign In Info. Select “Edit” next to any field you’d like to update.

 

How to Log in If You Forgot Your Username

  1. Navigate to the Digital Banking login page
  2. Click on “Forgot Username?” at the bottom if you are unable to recall the Username for your account
        
  3. Verify your identity by entering the following information:
    1. Account Number
    2. Social Security Number
    3. Date of Birth
    4. Password
  4. Click “Start” after filling in the required information.
  5. Choose whether you’d rather receive your one-time passcode through text message or email to one of the contact methods you have on file.
  6. Enter the six-digit temporary passcode once you receive it.
  7. Your username will be displayed, and you can click “Sign In” the top of the screen to sign in.
  8. If you are locked out or have forgotten all of your sign-in information and need assistance, call 713-676-7777, Monday – Friday 7:30am – 5:00pm CST.

 

How to Log in If You Forgot Your Password

  1. Click on “Forgot Password?” at the bottom if you are unable to recall the password for your account.
  2. Verify your identity by entering the following information:
    1. Social Security Number
    2. Date of Birth
    3. Username
  3. Click “Start” after filling in the required information.
  4. Choose whether you’d rather receive your one-time passcode through text message or email to one of the contact methods you have on file.
  5. Enter the six-digit temporary passcode once you receive it.
  6. Follow the prompts to set up a new password.
  7. Click “Sign In” the top of the screen to log in using your new password.
  8. If you are locked out, call 713-676-7777, Monday – Friday 7:30am – 5:00pm CST.

 




**This can be completed on either desktop or mobile device.

  1. Log in to digital banking
  2. Click on “Profile” tab in the top navigation
  3. Under the “Profile” tab, select “Credentials."
  4. On this screen, you can set up and edit your “Basic Sign In Info” (such as username and password) as well as your security phrase, security picture, and security questions needed for multi-factor authentication.

On a Web Browser

  1. Log in to Online Banking as you normally would
  2. On the main page, you will see all of your accounts. All accounts with a debit or credit card will have an option in the Description that says “Need to Block card?”.
  3. Click “Need to Block card?” on the account with the card you would like to block.
  4. Choose the card number that you would like to block and the reason for blocking the card. Then click “Next.”
  5. Confirm the card number, cardholder name, and reason for blocking. If all the information is accurate, click “Block Card.”
  6. You will receive confirmation that the card has been blocked. To request a replacement card, you can visit your nearest branch or call 713-676-7777 or 800-678-5197.

On Mobile

  1. Log in to the mobile app.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Card Block.”
  5. Choose the card number that you would like to block and the reason for blocking the card. Then tap “Next.”
  6. Confirm the card number, cardholder name, and reason for blocking. If all the information is accurate, tap “Block Card.”

On a Web Browser

  1. Log in to digital banking.
  2. On the main page, you will see all of your accounts. All accounts with a debit or credit card will have an option in the Description that says “Need to Block card? Unblock card?”.
  3. Click on “Unblock Card.”
  4. Choose which card you would like to unblock. Click “Next.”
  5. Verify the name of the cardholder. Click “Next.”
  6. Verify the card number and cardholder name is correct. Click “Unblock Card.”
  7. Your card is successfully unblocked!

On Mobile

  1. Log in to the mobile app as you normally would.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Card Unblock.”
  5. Choose the card number that you would like to unblock. Then tap “Next.”
  6. Confirm the card number and cardholder name. If all the information is accurate, tap “Unblock Card.”

Managing Checks Online

On a Web Browser

  1. Log in to digital banking as you normally would.
  2. Click on “Check Services” in the main menu.
  3. Click on “Check Order.”
  4. Choose which account you would like to order checks for. Then click “Next.”
  5. The Harland Clarke website will automatically open in a new tab or pop-up window. Verify your account information is accurate.
  6. If the information is not accurate, click “Try Again” to update your account information.
    1. Enter your Routing Number.
    2. Enter Your Account Number.
    3. Enter your Zip Code.
    4. Choose your Account Type.
  7. Click “Continue.”
  8. Fill out the form with your mailing information.
  9. Click “Submit.”

On Mobile

  1. Log in to the mobile app as you normally would.
  2. Tap on the sidebar menu on the top left.
  3. Tap on “Other Features.”
  4. Tap on “Check Order.”
  5. Select the account you want to order checks for. Tap “Next.”
  6. The Harland Clarke website will automatically open in a new tab or pop-up window. Verify your account information is accurate.
  7. If the information is not accurate, click “Try Again” to update your account information.
    1. Enter your Routing Number.
    2. Enter Your Account Number.
    3. Enter your Zip Code.
    4. Choose your Account Type.
  8. Click “Continue.”
  9. Fill out the form with your mailing information.
  10. Click “Submit.”
  1. Log in to the mobile banking app.
  2. Tap on “Mobile Deposit.”
  3. Read the endorsement requirements and then tap “OK.”
  4. Choose the account you would like to deposit the check into.
  5. Enter the amount of the check.
  6. Take a picture of the front and back of the check and then tap “Submit.”
  1. Log in to digital banking.
  2. Under the Accounts tab, select “Checks.”
  3. This page displays all of the checks in your Transaction History.
  4. To search for a specific check, you can either use the Search Transactions bar or sort through the listed checks by either clicking on “Description/Notes”, “Date” or “Amount.”
  5. To view the check image, click “View Check” under the check description.
  6. You will then see a popup that displays the front and back images of the check and the option to print or close the popup.
  1. Log in to digital banking as you normally would.
  2. Click on “Check Services.”
  3. Click on “Check Stop Payment.”
  1. Log in to digital banking as you normally would.
  2. Click on “Check Services.”
  3. Make the Check Withdrawal.