We Are Here to Serve You

 

During these challenging times, First Service has been and will continue to remain open to serve you. While our interactions are a bit different today, we are unwavering in our commitment to providing the same level of service you have come to expect. The health of our extended First Service family is our top priority, so we continue to encourage our members to utilize digital banking and telephone banking whenever possible.

After monitoring the situation and following guidance from federal, state, and local authorities, we are continuing to offer expanded drive-thru services and in-branch visits by appointment in our branches with drive-thru capabilities. In the meantime, we are working diligently to safely re-open all branches and their lobbies as soon as possible.

We will keep this page updated to ensure that you always know how to access our team and your funds. We thank you for continuing to trust us with your financial needs. Please do not hesitate to reach out if we can assist you. 

Protect Yourself from COVID-19 Scammers

Every year, unsuspecting people lose millions to phone scammers. Fraudulent phone calls are on the rise in the wake of COVID-19, and they are harder to identify than ever. Many credit union members have fallen victim to scammers who claim to represent their financial institution, so it is important to us that our members know how to protect themselves.

We've created this article to help you identify common phone scams, how to spot them, and what to do if they call you.

LEARN MORE

Digital, Phone, and Branch Access

 

DIGITAL BANKING

As always, the safest and easiest way to access your money 24 hours a day is through our digital banking services. You can use digital banking to conduct the following services and more: 

  • Check your balances and other information
  • Make updates to your profile and contact information
  • Receive your statements electronically with free eStatements4
  • Transfer money between accounts
  • Make a loan payment
  • Set up one-time and recurring bill payments
  • Send money to individuals through online bill pay
  • Open a new checking or savings account
  • Deposit checks using our mobile app
  • Set up balance and transaction alerts
  • Send a secure message to our Service Center

 

Log In to Digital Banking

 

 

Download Our App

DOWNLOAD FROM THE APP STORE
DOWNLOAD FROM THE GOOGLE PLAY STORE

 

PHONE ASSISTANCE

You can still reach our Service Center by phone at 713-676-7777. Our Service Center will remain open Monday through Friday, from 7:30 AM to 6:30 PM CDT, and Saturday, from 9:00 AM to 2:00 PM CDT. Due to higher than usual call volume, our average call wait time may reach 1-5 minutes, so we appreciate your patience.  

 

BRANCH ACCESS

As an essential business, First Service has been able to serve our members throughout the entire stay-at-home period. We have been and will continue to offer expanded drive-thru services and in-branch visits by appointment in the branches listed below: 

7720 FM 1960 Rd E
Humble, Texas 77346

 

Lobby Hours

Available by Appointment

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

REQUEST AN APPOINTMENT

 

Drive-Thru Hours

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

ATM Hours

Available 24/7

8980 Clearwood Dr
Houston, Texas 77075

 

Lobby Hours

Available by Appointment

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

REQUEST AN APPOINTMENT

 

Drive-Thru Hours

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

ATM Hours

Available 24/7

23665 Katy Fwy
Katy, TX 77494

 

Lobby Hours

Available by Appointment

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

REQUEST AN APPOINTMENT

 

Drive-Thru Hours

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

ATM Hours

Available 24/7

9621 West Sam Houston Pkwy N, Suite 110
Houston, Texas 77064

 

Lobby Hours

Available by Appointment

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

REQUEST AN APPOINTMENT

 

Drive-Thru Hours

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

ATM Hours

Available 24/7

8640 Spring Cypress Rd
Spring, Texas 77379

 

Lobby Hours

Available by Appointment

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

REQUEST AN APPOINTMENT

 

Drive-Thru Hours

Mon - Fri: 9:00 AM - 6:00 PM
Sat: 9:00 AM - 2:00 PM

 

ATM Hours

Available 24/7

Other Popular Services

 
FSCU.com Available
Service Center Available
Digital Banking Available
Mobile Deposit Available
Telephone Banking Available
First Service Branches Available
Shared Branches & ATMs Varies by Location
Normal Card Transactions Available
Online Loan and Membership Applications Available
Member Referral Portal Available
ATM Balance Inquiries Available

Additional Resources

 

How to Prevent Fraud

Times like these leave many people vulnerable to scams, so beware of scammers trying to take advantage of the COVID-19 public health situation. In addition, please know that First Service will never contact you to ask you for personally identifiable information like your account number or PIN. Find out more about current scams and how to prepare in these articles from the Federal Trade Commission (FTC):

  1. Coronavirus Scams: What the FTC Is Doing
  2. Coronavirus: Scammers Follow the Headlines
  3. Coronavirus Scams, Pt II
  4. FTC Warning: Checks from the Government

 

Your Deposits are Federally Insured

Member deposits are federally insured to at least $250,000 through the National Credit Union Administration (NCUA) and backed by the full faith and credit of the United States. IRAs and accounts held in joint ownership may qualify for even greater insurance coverage.

You can learn more about how credit unions are insured with these resources from the NCUA:

  1. MyCreditUnion.gov: Federal Share Insurance
  2. MyCreditUnion.gov: Share Insurance Coverage Overview (English)
  3. MyCreditUnion.gov: Share Insurance Coverage Overview (Spanish)

 

Protecting Our Community Together

Below are some reputable sources to stay up-to-date on the spread of the Coronavirus in our area and to find out what you can do to keep your family safe:

  1. CDC Ongoing COVID-19 Summary
  2. CDC Official Coronavirus Website
  3. WHO Advice for the Public
  4. WHO Q&A on COVID-19
  5. Texas Department of State Health Services
  6. Harris County Office of Homeland Security & Emergency Management
  7. City of Houston Official COVID-19 Website