Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for seven years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

Role: To excel in the Commercial Business Development role, you must be capable of developing new business and referral relationships through cold calling, email correspondence and/or warm leads generated by internal marketing campaigns. Ideal candidates need to be comfortable calling businesses and getting to the decision maker as well as contacting other professionals (Brokers,CPAs/Attorneys, Other Lenders, etc.) that can refer potential relationships/transactions to FSCU. Due to the loan product and sales training provided, a background in commercial lending may not be a prerequisite to excel in this position, but it will immensely help.

Essential Functions & Responsibilities

50% - Achieves Business Development Results: Meets or exceeds Commercial Loan growth goals by routinely converting self-sourced and qualified prospects into closed deals through consistently ethical business practices. Proactively engges potential clients/members by effectively calling on local area small businesses to discuss potential needs for FSCU Commercial Loan and/or Deposit products, sets in-person appointments to fulfill these needs and asks for the business. Manages client relationship by clearly communicating expectations regarding the full loan process from application to funding-is prepared to begin process at first meeting. Works with Commercial Department Management to set appropriate loan structure and pricing. Acts as the primary point of contact between clients and the Credit Union. Professional represents FSCU Core Values at outside events, while calling on potential members during any/all interactions with clients/partners/co-workers.

30% - Develops Outside Referral Network: Seeks out and establishes fruitful relationships with relevant outside agents to increase referral business and expands personal and FSCU reputation in the local community. Leverages these relationships to increase application volume for qualified new members and reward the referral agent with quick and timely communication. Maintain an active network for business referrals both from outside agents as well as referrals back to them. The relationship should be a mutually beneficial partnership.

15% - Relationship Management and Servicing: As needed, make follow up site visits to ensure clients' business operations and FSCU collateral are being maintained. Continue acting as the relationship point person. Address and communicate potential need for post-close financials, information and/or other documentation requirements as they present themselves.

5% - Travel to other Branch Offices as required. Performs other related duties as required.

Performance Measurements

1. To meet or exceed individual performance goals set by Commercial Department Management.

2. To meet all training all volunteer objectives and goals established for the year.

3. To maintain a basic understanding of Credit Union products, services, policies and procedures as well as an understanding of the credit union's mission.

4. Tom complete reports and records accurately and in a timely manner.

5. To provide friendly professional and accurate service and support to all members and associates.

Knowledge and Skills

Experience - Three years to five years of similar or related experience.

Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills
1. Must possess excellent communication skills.
2. Must understand and be able to demonstrate how to sell an idea or product/service.
3. Professionalism in appearance, dress and attitude is a must.

Role:A Residential Mortgage Loan Originator (RMLO) provides professional mortgage services to borrowers and non-members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. RMLOs work independently making sales calls on Realtors, Builders, Financial Planners, or other sources other than referrals from members of CUSO Credit Union clients. Other typical referral sources with whom a RMLO will seek to develop business relationships, include land developers, real estate attorneys, accountants, insurance agents, financial consultants, real estate appraisers, and banks.

Essential Functions & Responsibilities:
60% - Interview, process and close mortgage loans by collecting appropriate documentation from each applicant and delivering mortgage loan packages in the time frames set by management.

5% - Develops and maintains rapport with buyers in the secondary market and assists in the selling of mortgage loans in this market as stipulated by policy.

5% - Coordinates mortgage loan training and education for the staff.

5% - Work with the marketing staff in developing mortgage loan promotions.

5% - Develop referral contacts (realtors, builders, professional and personal contacts).

5% - Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.

5% - Manage pipeline for all originated loans through closing and complete required management reports.

5% - Communicate with branches and/or applicants of providing timely updates and progress reports.

5% - Performs other job related duties as assigned.

Performance Measurements:
1. Ensure the department is providing professional, timely, personal service to all members and
associates by responding to all messages and correspondence within 3 hours.

2.Develop and maintain a highly qualified staff possessing maintaining knowledge of all mortgage
products and rates both with the credit union and the industry as a whole, sufficient to meet the
daily lending demands for members.

3. Ensure all mortgage lending activity is in compliance with established policies. procedures, rules
and regulations.

4. Ensure the department meets or exceeds 100% of established goals.

5. Keep management informed regarding key operational issues affecting the department.

Knowledge and Skills:
Experience: One year to three years of similar or related experience

Education: NMLS required training and licensed in the state of Texas and perhaps other states as company expands.

(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills:
1. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending; must have proven track record of selling and servicing loans.

2. Must have working knowledge of regulations affecting mortgage lending.

3. Must have good communication skills.

4. Must have working knowledge of Loan Origination Systems in general, as well as spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator.

Role:
Works with all aspects of eBranch and daily operations to ensure superior service is provided to all internal and external members. Accommodate member needs via telephone, fax, email requests including loan and account services. Present a positive, efficient and professional environment with all member contact. Primary contact for Loan by Phone.

Essential Functions & Responsibilities:
35% - Takes members loan applications via phone or email and prepares them for review by an Underwriter. Follows up with the Underwriter to determine status. Processes approved loans and sets up date and time to close the loan and make disbursements. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
25% - Answer member lending questions and provide current loan rates and NADA used car quotes to members, as well as any other information requested on credit union products and services.
20% - Communicate with members by phone, email, or fax to complete their request.
15% - Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
5% - Maintain usage proficiency on all member-related third party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, ATM/Debit card ordering and maintenance, account and identity verification, etc.

Performance Measurements:
1. Is knowledgeable on the features and benefits of all Credit Union products and services; determines member needs and recommends products and services based on those needs.
2. Listens and engages the members financial needs, identifies opportunities for consultative selling and actively sells products and services to the members.
3. Refer and cross-sell credit union products and services in order to meet member needs and individual goals.
4. Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and club accounts; Also, have proficiency in identification and new account screening methods and be able to fully explain regulatory requirements on all accounts and services.
5. Knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate.
6. Accurately and efficiently complete all member or account related forms and forward to appropriate department for action and/or filing.
7. Possess complete and accurate knowledge of all credit union products, services, policies and procedures.
8. Must be available to assist the Call Center or eServices for back-up as requested by management, as well as work on Saturdays when needed.
9. Respond to all correspondence within one day.

Knowledge and Skills:
Experience: A minimum of one to two years new accounts or loan processing experience at a credit union or other financial institution.
Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- Other Skills
• Focus on serving the member, gaining the member’s respect and trust, and always acting with the member in mind.
• Analytical ability to quickly assess member’s financial needs and offer solutions with excellent product and service sales skills.
• Intermediate computer skills including experience with Microsoft Office products, including but not limited to Word, Excel, email and Outlook.
• Ability to learn and use the credit union PC hardware and software.
• Proficient in English grammar and spelling with excellent oral and written communications.
• Willingness to attend training seminars and meetings outside normal working hours.
• Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills: Strong communication skills; must be detail-oriented; must be able to multi-task in a fast-paced environment.

EOE

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Promote teamwork by assisting others with work when needed or when own work is completed.

 Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Tracks progress on individual production and account cross-selling goals. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Customer service skills Detail-oriented Multi-tasked

EOE

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Essential Functions & Responsibilities:

- Maintain Credit Union’s server hardware and software including, but not limited to, Exchange, Microsoft ADDNSDHCP, VMware, Storage (SAN) and network monitoring tools.
- Maintain network communications infrastructure including switches, routers, virtual private network (VPN) systems.
- Analyzes, administers and maintains voice, video and data communication networks.
- Maintains network security and ensures compliance with security policies and procedures.
- Proactively monitors the network performance by performing network monitoring, analysis, and performance tuning; troubleshooting network problems before they become an outage.
- Responsible for backing up servers and ensuring backup integrity.
- Responsible for the replication of Servers to offsite purposes for DR purposes.
- Proactively monitor and manage the telecommunication line (T1, Ethernet) and interfaces with the vendor to ensure appropriate resolution during network outages.
- Responds to system-wide outages of any components that comprise the network computing environment (i.e. servers, network infrastructure) and restore services to operational level.
- Implement and maintain Disaster Recovery plan (DR) initiatives. Conduct DR testing at Disaster site and provide summary reports on success of such tests. Identify any deficiencies in DR recovery procedures and incorporate appropriate changes into documentation.
- Manage the network security from the Network Firewall to the access lists on the routers.
- Work with third party vendors to resolve network issues.
- Keep all the servers updated with latest security patches and software upgrades.
- Provide support for all Help Desks tickets that are generated.
- Willing to learn new technologies.
- Other job duties as assigned.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Apply Now

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Don't see a position you're looking for? Go ahead and send us your resume! We'll hold onto it and may consider in for positions as they become available.

 
 
 
 
 
 
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