Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for six years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

 

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

The Outbound Relationship Specialist serves as a sales and service ambassador to members and non-members through outbound call efforts, must have a strong desire to achieve top results, be self-motivated and dependable. Act as a trusted advisor by offering credit union products that will add value to the member’s overall financial experience.

  • Conduct high volume of outbound calls using call lists to support a variety of credit union initiatives such as, member onboarding and retention, support marketing campaigns, educate members on all credit union products and services, loan recaptures, etc. Assist in creating and maintaining a sales service culture and achieving production sales goals. Assist members opening and closing accounts, taking loan applications and follow up throughout the entire process, answer product and services questions and generate cross-business line referrals. Maintain activity records and reports to immediate supervisor on a weekly basis. Onsite SEG/BD visits to generate business. Maintain usage proficiency on all member-related third party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, Debit card ordering and maintenance, account and identity verification, etc.

Experience:One year to three years of similar or related experience.

Education: A high school education or GED;Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Focus on servicing member and always acting with the member in mind. The ability to effectively communicate with all levels of the organization and to outside parties. Analytical ability to quickly assess member’s financial needs and offer solutions with excellent product and service sales skills. Present a professional image and attitude. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Willingness to attend training seminars and meetings outside normal working hours.

EOE

 

Responsible for ensuring client satisfaction throughout pre-sales, integration, and post-implementation engagement. Will work with internal eCU Tech resources to coordinate information discovery on a per client basis related to and dependent upon the successful implementation of Origins into the customer's environment.

Responsible for due diligence responses during the sales cycle, lead the onboarding initiatives from the first call through the integration process. Perform due diligence/information capture, interface and establish third-party relationships (e.g., vendor integration). Provide upselling of eCU Technology's services for additional products.

Experience: Five years to eight years of similar or related experience.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Strong communication skills; must be detail-oriented; must be able to multi-task in a fast-paced environment. EOE

Provide administrative support to collection staff, enabling them to focus on core responsibilities of their jobs.

Oversee the CPI (Force Placed Insurance) program including assisting members directly with proof of insurance, updating loan information, processing CPI weekly cycle reports (Claims, refunds and add files). Process total loss and GAP claims including, working directly with members and insurance companies to file/update claim information, executing letter of guarantees, submitting GAP claims, processing/posting insurance payments, ordering and releasing titles. Process Debt Cancellation (Death Benefit and/or Disability benefit) claims including but not limited to filing of necessary paperwork, gather documents, submit claims and post applicable claim payments. File and post repo claims (skip, damage and fee claims) and post repo invoices to loan. Process all product cancellations (GAP, Warranty, Debt Cancellation products) including, appropriate loan file maintenance and processing required cancellation paperwork.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills:Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills:Excellent organizational and time management skills; typing skills at or above the 75 percentile in speed and accuracy; proficient with spreadsheets.

EOE

A Residential Mortgage Loan Originator (RMLO) provides professional mortgage services to members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. RMLOs work independently making sales calls on existing and potential member referral sources. Typical referral sources, with whom an RMLO will seek to develop business relationships, including Realtors, home builders, land developers, real estate attorneys, accountants, financial consultants, real estate appraisers, and credit union employees. This is a sales position that may involve working outside the office to represent eCU at business development functions and community events; visiting the offices of member referral sources; and meeting with loan applicants at a location convenient for them.

Experience: One year to three years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

The Assistant Branch Manager provides support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

  • Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence. Actively educate and inform members on all credit union products and actively cross-sell all products/services. Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures. Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable. Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews. Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Experience: One to three years of similar or related experience.

Education: A high school education or GED; One to two years of college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

EOE

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

  • Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
  • Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

The UX Designer oversees the planning, design, and execution of all websites, online/mobile banking experiences, SEO, SEM, email, social media, and digital advertising. This role must be able to design and code as well as develop and oversee the digital marketing strategic roadmap.

Work with the VP of Marketing to devise digital strategies, recommend appropriate budget allocation, and manage the execution for all digital marketing with the goal of meeting or exceeding the objectives and tactics set by Senior Management. Design, development, and oversee ongoing improvement of all digital properties (website, micro-sites, online/mobile banking, etc.) to create an exceptional user experience and ensure prospects flow through a natural sales funnel. Plan and execute all web, SEO, SEM, email, social media and display advertising campaigns Design, build and maintain our social media presence. Utilize strong analytical ability to evaluate end-to-end member/prospects experience across multiple channels and touch points. Make improvements as needed. Manage the website hosting and domain names for all Marketing-owned web properties. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)

Experience: Three years to five years of similar or related experience.

Education: A college degree in Graphic Design or a related field is required.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Requires a thorough understanding of color theory, typography, layout, branding, and iconography. Proficient in use and extended capabilities of Adobe Creative Suite products. Requires experience designing responsive websites with a focus on usability. Requires experience coding responsive webpages in HTML and CSS by hand. Must have experience working with Content Management Systems (CMS). Experience developing and executing a digital strategy to include a company’s social media platforms, SEM campaigns, and SEO is preferred. Understanding of frameworks like Bootstrap or Foundation is preferred. Familiarity with prototyping tools like InVision is preferred. Experience using CSS frameworks like LESS or SASS is preferred. Experience with writing and implementing javascript (jQuery) is preferred. Must have a strong digital design portfolio.

EOE

Reporting to the Chief Administrative Officer, the Recruiter directs the full-cycle recruiting process for the credit union and its subsidiaries. Serves as a champion for First Service's workplace culture. 

Maintain job descriptions; post job openings; screen resumes and job applications; direct the selection and recruitment of employees, temporary employees, and interns; set up interview appointments; solid ability to conduct different types of interviews; provide direction to hiring managers about the interview process; administer appropriate proficiency tests to job applicants; perform reference and background checks; develop relationships with external employment sources; coordinate start dates with hiring manager and training department; create / maintain recruiting reports; conduct exit interviews.

Three or more years of recruiting experience in a professional setting. A college degree in a relevant field is required. Must maintain a high level of confidentiality at all times. Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability. Requires the ability to multi-task and prioritize in a deadline driven environment. Requires strong written and verbal communication skills. Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner. Requires exceptional attention to detail that is evident in all work. Requires strong work ethics and the ability to work with a fast-paced team. Must be passionate about your personal growth and learning.Must have a working knowledge of employment and interviewing practices.  Must have working knowledge and proficient use of Microsoft Office products, including Word, Excel, and Outlook. 

EOE

Apply Now

We'd love for you to join our team! Fill out the form below to apply for one of our available positions.

Don't see a position you're looking for? Go ahead and send us your resume! We'll hold onto it and may consider in for positions as they become available.

 
 
 
 
 
 
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