Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for six years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

Review consumer loan applications and make sound lending decisions according to credit union policies. Provide guidance to the Loan Advisors, Financial Service Representatives and Loan Processors.

Essential Functions & Responsibilities:

Responsible for reviewing consumer loan applications, making appropriate credit decisions based on lending policy and credit worthiness. Review loan applications through our Indirect channels, and be familiar with their LOS and program guidelines. Review Home Equity and Home Improvement loans and make appropriate decisions based on lending guidelines; remain knowledgeable of the application process and products. Performance Measurements: Remain current on changes within the legal, regulatory, economic, competitive, and technology environments which may affect consumer lending program. Responsible for remaining current on Compliance courses, and having a passing grade on all examinations. Review and decision consumer direct and indirect loans, as well as home improvement and equity loans, assuring that these loans meet all requirements as outlined in credit union policy.

Knowledge and Skills:

Experience: A minimum of five years of lending background in a financial institution of related field. Formal training should be supplemented with continuing education.

Education : Equivalent to a college degree (BS or BA in a relevant field). Must be knowledgeable of Bank Secrecy Act, Anti-Money Laundering Regulations, Fair Credit Reporting ACT, Equal Credit Opportunity Act, OFAC, and be familiar with Fair Lending Laws and Regulations.

Other Skills: Knowledge of laws and regulations affecting credit union operations and loan underwriting and regulatory compliance. Ability to analyze statistical and financial data. Ability to gather, assembles, correlate, and analyze facts and develop solutions. Analyze and interpret Credit Bureau Systems. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook.

EOE

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

 

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

  • Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
  • Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This role requires the ability to both troubleshoot (and at times) resolve issues. In the event an issue cannot be resolved, the successful applicant will be responsible for escalating the issue to our software development team. Essential Functions and Responsibilities:

To automate our testing process and to provide level 2 support for clients using our proprietary web-based software. Create and maintain automated tests, provide detailed information about internal and external issues, then log issues into our Service Desk/Ticketing Software. Test newly developed software before it is released. When issues are discovered, you will be responsible for writing detailed step-by-step information along with screenshots (or video) proving how/when the issue occurs. Capture bug defects by writing detailed information that can easily be followed by tech-savvy individuals and those who are not. Utilize established ticketing system to document and track the status of all incoming issues; coordinating details and updating our clients on the issue status until it is resolved. Provide level 2 technical support for clients who call in or those who create service desk tickets. Troubleshoot web-based software across a variety web browsers and mobile devices.

Knowledge and Skills:

Experience: 2+ years of working knowledge of C#, T-SQL, and PowerShell.

Education: Bachelor or Master Degree in Computer Science (or a similar field). A firm understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology. Basic understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN, SSL, etc.). Experience supporting clients (from a technical standpoint). Ability to prioritize and manage multiple tasks across multiple projects concurrently.

EOE

Apply Now

We'd love for you to join our team! Fill out the form below to apply for one of our available positions.

Don't see a position you're looking for? Go ahead and send us your resume! We'll hold onto it and may consider in for positions as they become available.

 
 
 
 
 
 
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